Return & Replacement Policy
At Nia Couture, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a simple and hassle-free return, replacement, and exchange policy.
1. Eligibility for Return
To be eligible for a return or replacement, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
2. Non-Returnable Items
Items that are used, damaged, or not returned in their original condition will not be eligible for return, replacement, or exchange.
3. Return Process
Return requests will be initiated within 2 days from the date of receipt of the product. To initiate a return, please contact us with your order details. Our team will assist you with the complete process.
4. Replacement & Exchange Policy
We offer a 7-day replacement and exchange policy. Replacements or exchanges are applicable only in cases of defective, damaged, or incorrect products, and are subject to product availability.
Once approved, the replacement or exchanged product will be delivered within 5 days.
5. Refund Process
Once the returned product is received and inspected, we will process your refund. Refunds will be credited to your original payment method within 5 to 7 working days.
6. Shipping Charges
Shipping charges for returns or replacements may be applicable depending on the reason for the return or exchange request.
7. Contact Us
For any return, replacement, or exchange queries, feel free to contact us:
Email: Niafashion.business@gmail.com
Phone: 7838732853